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Eight reports of items being lost from Certis CISCO safe boxes have been lodged in the past three weeks since one

of its customers, Mr Tham Choon Kan, reported that $40,000 worth of jewellery went missing from his safe box on July 11.

Mr Tham had spoken to the press about the missing jewellery. According to a Straits Times report (Aug 16) Mr Tham's items

were found in the box a few days later. The report says that another customer claimed to have lost about $20,000 worth

of jewellery. A Certis CISCO spokesman confirmed that the report had been lodged by Madam S. E. Goh, 50. The claim relates

to a diamond bangle and a cat's-eye ring, which Madam Goh found missing from her box in June, and made a police report a

month later. A letter from the security company was delivered to Madam Goh at 10pm on Tuesday (Aug 14) to remind her to

check her home and office for the lost items. STOMPer Jean, who ascertained with STOMP that Madam Goh is her mother, had

made a post about the letter that said that her mum should not make any public statements or approach the media during

the police investigation. Madam Goh said, "I was hoping that they had found my jewellery and were bringing them to me,

but they gave me a letter telling me to keep mum and asked me to sign an acknowledgement slip. It is very tactless on their

part to treat clients like that." A Certis CISCO spokesman told The Straits Times that the company had sent letters to seven

clients who filed reports about alleged missing items. However, two clients who also claimed items were missing and had

spoken to the press did not receive the letters. In a press statement, the Certis Cisco spokesman said that clients who issue

public statements raise "undue concerns and panic" over the security of its facilities. According to the Straits Times report,

only 25 reports of losses have been made since 1986, and six of these cases were dropped after customers found the items

at home. The spokesman said seven levels of security are in place at each of the company's facilities, with four auxiliary police

officers on guard, and closed-circuit television units located outside each safety deposit room. Photo identity is also needed to

access each box. Madam Goh said that thorough audits should be conducted as soon as possible by a third party to verify the

company's claims of tight security controls. She has removed all her valuables from the box and will not be renewing her contract

when it ends next year.