Customer deposits $2,000 at ATM only to have it retained for investigation
Posted on 23 Nov 2012
STOMPer Coreen says she had $2,000 retained by an ATM at Hougang Branch that had just been serviced. When she queried the repairman who was still there at the time, he simply told her to call the hotline.
The STOMPer wrote:
"I made a deposit at the Hougang Branch at 8.07pm last night, after queuing for 15 minutes because the machine was being serviced.
"I was the second person to use it after the servicing but imagine my horror when the machine malfunctioned and produced a receipt indicating an 'UNSUCCESSFUL TRANSACTION'.
"The serviceman who was still present could only tell me to call the bank and report and quote the machine number.
"I was put on hold for a long time as there was no direct connection to report the fault.
"Even when I was finally connected, I was told that it would take 1-3 working days for my money to be recovered as it had to be reported to the fraud team.
"Now, I have no idea if the money I deposited is registered correctly with them as it is supposed to be under fraud investigation.
"It's so strange that the consumer's money is held by the bank but we have to wait until their fraud team is done investigating.
"The worst thing is that the receipt does not even register my account number so despite their assurance saying my money is held safely, I have my doubts!
"And now I have many friends sharing the same experience they encountered either with deposits or withdrawal. Some had their account debited but no money issued whilst others experienced something similar to mine.
"Makes one wonder when they are going to buck up and wake up. Anyway, no matter what, I'm taking all my money out and going to another bank."
