Labour crunch prompts industry bodies to consider going the self-service way
The labour crunch in Singapore has forced the two associations that represent coffee shops here to entertain
a radical move - to get patrons to serve themselves. The thinking is that this will reduce the need for the
traditional kopi kia - Hokkien for coffee boys - who take orders and serve the drinks to customers.
They are also known as "runners" in the coffee shop trade. The move was first brought up in an informal meeting
between the Foochow Coffee Restaurant and Bar Merchants Association and the Kheng
Keow Coffee Merchants Restaurant and Bar Owners Association earlier this month.